FAQ
BRIDGE Frequently Asked Questions
BRIDGE is meant to be practical, so the questions around it are usually practical too. These answers are here to make the service scope and delivery options easier to understand at a glance.
What does BRIDGE actually help with?
BRIDGE covers user and workstation support, office tech and connectivity support, employee setup and transition work, vendor coordination, preventive maintenance, backup and recovery oversight, planning and prioritization, and project and cleanup work.
Is BRIDGE a good fit if we do not have full-time IT staff?
Yes. BRIDGE is designed for small businesses that need dependable help without hiring a full internal IT department. It can also support businesses that already have limited IT coverage and need an extra set of hands.
Can BRIDGE work alongside our current IT person or vendors?
Yes. ShawTech can work alongside an internal point person, another IT provider, or outside vendors such as internet, phone, printer, copier, and software providers when coordination is part of the problem.
What does BRIDGE not do?
BRIDGE is not a giant MSP contract, a 24/7 enterprise help desk, a formal audit or penetration test, large structured cabling work, or custom software development. The goal is practical support, not oversized scope.
When should we choose hourly remote support?
Choose hourly remote support for one-off issues, short corrective work, remote troubleshooting, vendor follow-up, and low-friction starting points when the work does not need a visit.
When should we choose hourly on-site support?
Choose hourly on-site support when the issue is easier to solve in person, such as desk-side troubleshooting, printer problems, Wi-Fi complaints, new-hire setup, offboarding, workstation swaps, or office cleanup work.
When should we choose a monthly retainer?
Choose a retainer when you want recurring maintenance, backup and recovery oversight, plain-English monthly summaries, and a steadier planning rhythm instead of only reacting to the next issue.
When should we choose project and cleanup work?
Choose project and cleanup work when the effort needs planning, coordination, and execution across a defined beginning, middle, and end, such as an office move, refresh, transition, or larger cleanup initiative.
Can you help with new-hire setup, offboarding, and workstation swaps?
Yes. Employee setup and transition support is one of the core BRIDGE service categories, and it often includes user onboarding, departures, desk moves, and workstation replacement work.
Can you coordinate with our internet, phone, printer, or software vendors?
Yes. Vendor coordination is a common part of BRIDGE, especially when the business is stuck in the middle of messy handoffs or waiting on providers to actually close the loop.
Can BRIDGE help with backups and restore checks?
Yes. Backup status checks, failed-job review, restore verification, and overall recovery readiness visibility can be part of BRIDGE, especially through the Protect and Advance retainer tiers.
Do you offer 24/7 help desk coverage or around-the-clock monitoring?
No. BRIDGE is intentionally more practical and right-sized than that. If timing, after-hours needs, or special availability matters, it should be discussed up front so expectations stay clear.
Still not sure which BRIDGE option fits?
A short intro conversation is usually enough to figure out whether the work should start as hourly remote support, hourly on-site support, a monthly retainer, or a scoped project.